Customer Reviews

Our overall experience was great, but our salesman, Christopher (don't know his last name because he never once introduced himself), ruined it for us. Initially, I wasn't going to leave feedback about his subpar performance, particularly with regards to handling the necessary bank documents. However, his comment about only leaving positive feedback ("if you have nothing nice to say, don't do it") compelled me to share our disappointing experience. We began looking for a car on Saturday morning, test-drove the vehicle, and were satisfied. Our pre-approval letter was $10,000 less than the overall closing cost, so we requested a purchase order for the bank to officially apply the actual closing cost amount. However, Christopher provided a single paper resembling a quote, not the purchase order document I requested. We returned to the dealership for the correct form, but Christopher refused to update the names on the purchase order, claiming "it shouldn't matter." This lack of effort was frustrating, especially since we had already made more than enough trips to the dealership than we should have. After calling the dealership(finance department) to confirm the bank check was on its way, nothing was done to finalize the deal. No paperwork was completed, and the car wasn't even cleaned. When I called Christopher on Monday morning, he seemed surprised that we got approved for $10,000 more than our initial pre-approval. Christopher's sudden urgency to complete the paperwork was apparent, but his repeated requests for mine and my husband's personal information were excessive. It's clear that the prospect of a bad review motivated him to finally take action. I wish we had been assigned the friendly Asian lady who initially greeted us and made us feel welcome. Her professionalism and courtesy would have made a significant difference in our experience.

I scheduled an oil change and tire rotation for 10 am on the MYGMC app. When I arrived it was like I didn’t schedule the appointment. I clicked I would be waiting. The oil change and tire rotation took over 3 hours.

Steve was efficient and informative, friendly and professional

Excellent service

The service was easy. Dealing with your service agent Josh Cook was a very pleasant experience. He worked hard to ensure I was kept up to date with the maintenance process, and made sure I was well taken care of through the entire experience.

All good

Friendly, informative, timely ......

Bought the Truck over the phone and everything went very good

Sysee was very professional with a vast knowledge of the vehicle. Answering all questions without hesitate. Very fast friendly service that I'll recommend to any person looking for a dealer to do business with.

They are very knowledgeable and friendly.

Got us in and out work was done correctly

Fast and time estimated perfectly

It was fast and professional service! ����

Service Consultant Josh Cook was outstanding. He provided first class customer service.

Was told this would be a 1-2 day repair. Dropped off Saturday. No updates provided after 3 days so called Wednesday for an update. Apparently the diesel technician could not work on it foe months even though these repairs did not require a diesel technician. Technician that did work on it was unable to remove gauge pod on pillar held on with 4mm allen hex head. Had to come to dealership to remove. After picking up, technician left pod off of pillar. Recommend technician invest in simple tools to perform their job effectively.

As always, I received excellent care! Kenny, Mike and the rest of the team always fix my car's problem to perfection. I won't go anywhere else.

The recall notice was handled quickly.

Kim was super cheerful and nice.

Everything went quick and smooth I called and spoke with Gerry at 9 am and by 4 pm I drove off the lot with my car. Gerry and his partner were excellent.

Efficient