542 Reviews Found
Confirmed Sales Customer
Very attentive and helpful. Not pushy and very honest.
Salina B.
EAGLE RIVER
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Confirmed Service Customer
Dropped my truck off (they were very busy) for an oil change they called me a couple hours later. All the people I talked with were nice.
Joseph G.
ANCHORAGE
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Confirmed Service Customer
I scheduled my new truck for its initial service (7500 miles) and a check engine light had come on. The check engine light went out 24 hours later and stayed off for the 5 days until my appointment. I told the service advisor upon the arrival to my appointment and he checked the code and said it was probably a software glitch. So we proceeded with the initial service which he said would take two hours. After two hours I called to check on progress to see if I could come pick it up. I left a message and replied to the autogenerated text that I would like an update. After another hour I did the same thing, message and text. Having not heard anything and it being 5 hours since I dropped the truck off I called for an Uber to take me back to the dealership. Upon my arrival the service advisor I dropped it off with was not there. It took 10-15 minutes just to find out where my truck was. Once it was located nothing had been done. Apparently they had parked it in the back waiting to diagnose the now nonexistent check engine light. I sat in the dealership for another 90 minutes waiting for my initial service. They did change the oil but did not rotate the tires or perform any of the other suggest maintenance items that are listed by GM. All around terrible service.
Mitchell J.
EAGLE RIVER
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Confirmed Sales Customer
Chris johnson from sales was awesome. Same with Kim from service
Jeremy A.
STERLING
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Confirmed Sales Customer
Josh was very helpful in showing us the 1500 that we were interested in. He went over the options and talked about financing available. We went on a test drive and loved the truck so we purchased it.
Robert M.
ANCHORAGE
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Confirmed Sales Customer
Christopher was amazing. Made me feel my concerns about safety and amenities were met. Very friendly and attentive. Immediately had the cars available to test drive. When I came to pick my car up he was ready. Helped me pair phone and was helpful with explaining features. Very professional
Debbie A.
ANCHORAGE
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Confirmed Service Customer
Came in for oil change. Out the door in 45 minutes. Great Service!
Steve S.
ANCHORAGE
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Confirmed Service Customer
Very nice staff and got everything done on that day. Great service department
Edward H.
ANCHORAGE
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Confirmed Service Customer
It was very discourteous, rude, and unprofessional. You probably receive numerous complaints already, so this sounds like I'm just piling on. I get the impression that you value your customers at the beginning of a vehicle’s life cycle, but not so much over time. That’s natural I guess, but I naively thought Chevy of South Anchorage cared more than just the money they can gain. I was wrong. You had my business for fifteen years, but now it ends. Goodbye.
Michael B.
ANCHORAGE
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Confirmed Service Customer
Edgar kept us up to date as work progressed. Staff was courteous and friendly
Tammy V.
NINILCHIK
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Confirmed Service Customer
I came in without an apt and Shane still got me in immediately, with excellent and friendly service. I was in and out within 20 minutes.
Nikki L.
ANCHORAGE
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Confirmed Service Customer
Service department was awesome! Responsive, communicative, and honest. Too bad GM can’t figure out the emissions system on a diesel (failed 5x in 3 years) and is forcing customers to pay for labor while under warranty.
Daniel C.
ANCHORAGE
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Confirmed Service Customer
The service department has been incredible!! To the point that I would even say that if it wasn’t for south anchorage (SA) Chevrolet’s service department, I wouldn’t own a Chevrolet vehicle right now. My 3500 has been nothing but a pain and unreliable. Yet, the SA service guys have been nothing but respectful, understanding, honest, and worked with me through multiple DEF system failures, done their best to get the parts coming quickly, advocated with corporate for me, and been communicative through each of the many repair ordeals. I will genuinely miss being able to work with that group after I get a competitors brand of truck!
Daniel C.
ANCHORAGE